Our Services - Overview

We package items below as we see fit for each client. Please contact us for a free meeting / evaluation and we can discuss in more detail what services would best fit your business and any associated costs. -- Info@calltheitdepartment.com 

• RMM (Remote Monitoring & Management): 24/7 oversight of servers, networks, and endpoints to catch issues before they cause downtime.
• Patch Management: Automated deployment of OS and third-party software updates to eliminate vulnerabilities.
• Network Management: Configuration and monitoring of firewalls, switches, and Wi-Fi access points.
• Asset Lifecycle Management: Tracking hardware age and performance to plan for "refresh" cycles before equipment fails.
  

• Managed Detection & Response (MDR/EDR): tools that detect and kill threats (like ransomware) in real-time, rather than just scanning for known viruses.
• Identity & Access Management (IAM): Enforcing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) across all applications.
• Email Security: Advanced filtering for phishing, business email compromise (BEC), and credential harvesting.
• Security Awareness Training: Regular phishing simulations and training for the client's employees (the "human firewall").
• Vulnerability Assessments: Periodic scans to identify weak points in the network or outdated software.
  

• BDR (Backup & Disaster Recovery): Automated, off-site, and immutable backups (backups that cannot be deleted or encrypted by hackers).
• Business Continuity Planning: Documented procedures to get a business running again within minutes or hours after a disaster.
• Cloud-to-Cloud Backup: Backing up data within SaaS platforms like Microsoft 365 or Google Workspace.

• Cloud Migration & Management: Moving workloads to Azure, AWS, or private clouds.
• SaaS Management: Optimizing licenses (so clients don't pay for accounts they aren't using) and ensuring security settings are correct.
• Virtual Desktop Infrastructure (VDI): Providing secure "work from anywhere" desktops via solutions like Windows 365 or Azure Virtual Desktop.

• vCIO (Virtual Chief Information Officer): Helping clients align their IT budget with their 3-year business goals.
• Compliance Management: Assisting clients in meeting industry standards like HIPAA, GDPR, or CMMC.
• Quarterly Business Reviews (QBRs): Strategic meetings to report on performance, review risks, and plan future projects.
• Vendor Management: Acting as the single point of contact for the client’s other technology vendors (ISP, VoIP, specialized software).